Terms of service

TERMS OF SERVICE

Last updated: 1 January 2026

Welcome to Fiona Brown Illustrates. By accessing or using our website at fionabrownillustrates.co.uk, you agree to be bound by these Terms of Service.

1. General

These Terms of Service govern your use of our online store and the purchase of products from Fiona Brown Illustrates. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Products and Pricing

• All product descriptions, images, and prices are subject to change without notice
• We make every effort to display our greeting cards and products as accurately as possible, but colours may vary depending on your screen
• Prices are listed in British Pounds (GBP) and include all applicable taxes
• We reserve the right to limit quantities and to refuse or cancel orders at our discretion

3. Orders and Payment

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order for any reason
• Payment must be received in full before orders are processed
• We accept payment through Shopify Payments and other payment methods displayed at checkout
• You agree to provide current, complete, and accurate purchase and account information

4. Shipping and Delivery

• Shipping times and costs are displayed at checkout
• We are not responsible for delays caused by shipping carriers or customs
• Risk of loss and title for items purchased pass to you upon delivery to the carrier
• Some items are fulfilled by third-party suppliers (Printful) and may ship from different locations

5. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns and refunds. In summary:

• Non-personalised items may be returned within 14 days of receipt
• Items must be in original, unopened condition
• Customers are responsible for return shipping costs unless items arrive damaged or defective
• Personalised items cannot be returned unless faulty

6. Intellectual Property

All content on this website, including designs, illustrations, text, graphics, and logos, is the property of Fiona Brown Illustrates and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

• Fiona Brown Illustrates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website
• Our total liability shall not exceed the amount you paid for the product in question
• We do not guarantee that our website will be uninterrupted or error-free

8. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of those changes.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Fiona Brown Illustrates Email: fiona@fionabrownillustrates.co.uk Website: fionabrownillustrates.co.uk