Shipping policy

SHIPPING POLICY

Last updated: 1 January 2026

Processing Time:

Orders are typically processed and dispatched within 2-5 business days after your order is placed. Please note that some items (such as framed prints) are fulfilled by our trusted partner, Printful, and may have longer processing times of 2-7 business days depending on the product.

Shipping Costs:

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

Shipping Options:

• Standard shipping (untracked)
• Tracked shipping (optional, available at checkout for an additional fee)

Delivery Times:

Delivery times vary depending on your location and the shipping method selected:

• UK: Typically 3-7 business days after dispatch
• International: Typically 7-21 business days after dispatch

Please note these are estimates and actual delivery times may vary.

Tracking:

If you select tracked shipping, you'll receive a tracking number via email once your order has been dispatched. You can use this to monitor your delivery progress.

Shipping Destinations:

We ship to most countries worldwide. Shipping options and costs will be displayed at checkout based on your delivery address.

Multiple Items:

If you order multiple items, they may be shipped separately if some are fulfilled directly by us and others by our fulfillment partner, Printful. You may receive multiple shipments for a single order.

Lost or Damaged Shipments:

If your order doesn't arrive within the expected timeframe, or if it arrives damaged, please contact us at [your email address] and we'll work to resolve the issue.

For tracked shipments, we can investigate with the carrier. For untracked shipments, we'll work with you to find a solution, which may include a replacement or refund.

Customs and Import Duties:

For international orders, you may be responsible for customs fees, import duties, or taxes imposed by your country. These charges are not included in our product or shipping prices and are the responsibility of the recipient.

Contact Us:

If you have any questions about shipping, please contact us at fiona@fionabrownillustrates.co.uk.